FAQ

We have helped over 300,000 people since 1987 so you can be confident our documentation is top notch. In saying that, we wouldn't like anyone to sign anything they weren't sure about so please get in touch and we'll be happy to give you any further information you need.

Thinking of applying?

1. Do I qualify for a secured loan?
Providing you are a homeowner, with a mortgage aged between 18 -65 (at the time of application) and with regular income you could qualify for a secured loan.

2. How do I apply?
Call 0800 032 5272 where one of our Customer Account Managers will be happy to help.

Already Applied?

If you are unsure about ANYTHING in the loan pack we have sent you call your Customer Account Manager.

1. What should I do with the folder marked 'Your copy to keep?'
This folder details your loan offers so it’s important you keep this in a safe place. Most customers file it away with other financial documents.

2. Who should I ask to be my witness?
Your witness should not be a family member or someone who lives at your address. You should have known them for at least a year.

3. What do I need to send back to you?
You will need to sign and return your loan documents. Additional items such as identification and proof of income will be required; these are detailed on the letter in the loan pack. Any questions, please call your Customer Account Manager.

Our interest rate is 19.5% APR Typical variable and this means that two out of three clients pay this rate or lower. On some plans a fee of up to 15% of the amount borrowed may be payable.

If you are thinking of consolidating existing borrowing you should be aware that you will be extending the terms of the debt and increasing the total amount you repay.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.